Refund & Cancellation Policy
This Refund & Cancellation Policy explains the conditions under which ANOROT accepts cancellations, refunds and project modifications for physical and digital services.
1. Cancellation Policy
Orders may be cancelled only before production or development work has started. Once design approval or project execution begins, cancellation may not be possible.
2. Digital Services
Payments made for website development, software development, mobile applications, AI solutions, branding, SEO and digital marketing are generally non-refundable after work has commenced.
3. Prototype Packaging Orders
Prototype sample orders can be cancelled before manufacturing. Custom-made samples that have already entered production are not eligible for refund.
4. Printed Products
Since printed packaging and customized products are manufactured specifically for each client, refunds are not available unless the delivered product contains a verified manufacturing defect.
5. Eligible Refund Cases
- Duplicate payment received
- Payment processed but order not accepted
- Verified manufacturing defect
- Incorrect product supplied by ANOROT
6. Non-Refundable Situations
- Approved design files
- Completed software milestones
- Change of mind after production
- Customer-provided incorrect specifications
- Delay caused by third-party courier services
7. Refund Processing Time
Approved refunds are processed within 7–10 business days and are credited back through the original payment method whenever possible.
8. Project Modifications
Clients may request revisions according to the agreed project scope. Additional features or major design changes may require a separate quotation and revised timeline.
9. How to Request a Refund
Email your order number, payment proof and reason for the request to our support team. Our team will review the case and respond as soon as possible.
